Our Policies
Thank you for your cooperation. We trust that by biding our policies there will be a smooth transaction.

ORDERS

Send your order for all products chosen from the website and we will provide you with all pricing.
Don't hesitate to call us and work through further framing details or any other issues requiring more thought or clarity. The more we know about your context and needs the better we can serve and find the optimum solution.
Upon receiving your order and calculating the shipping costs, the total will we made known and agreed upon with an invoice issued. Payment must be made and received prior to the sending of goods.

SHIPPING

We are willing and able to ship all giftwares.
Shipping costs are not included and must be calculated based on individual orders.
For Paintings, please arrange your own transport if you do not plan to pick up.
We recommend to contact the following company for deliveries:​

Pack and Send
Address: 201A Melrose Dr, Tullamarine VIC 3043
Contact: (+613) 9338 0099
Avoid all shipping costs: Pick up at the studio, while talking time to see new art and other products.

INSTALLATION OF FRAMES

Framed works can be delivered and professionally installed to safety standards, especially for commercial premises.
An extra cost is incurred for this service and is to be calculated depending on what frames are being installed.

RETURNS

All items sent will be insured. Products sent are treated with utmost care.
There is no return policy or cooling off period  for our artworks or products.
If you have any hesitation about making a purchase please visit our studio in Airport West.
If our product is found to be defective we can restore the item within 10 business days of arrival, however provided  there must be good proof of the defect. Note: Photos of all products sent are recorded as a record. Original paintings may be able to be repaired depending on the condition.

© 2020 - Iconic Colours All Rights Reserved